FAQs

We will ship all available items on your order. If a certain item or items are not available to ship immediately, we will ship your order as is and automatically cancel the item or items that are not available to ship immediately. You will only be charged for the items that have been shipped to you. However, we do keep an eye on those cancelled items and when they are available to ship, our sales representatives will get in touch with you. At that point, if you still would like those items, you can place a new order for them.

Please inspect your merchandise as soon as you receive it. We must be notified of any problems or defects within five days of receiving the merchandise. Should you have any problems with the merchandise, please contact our customer service department at (248) 385-3007. Please have your invoice ready when you call. Our customer service department will then issue you a Return Authorization Number (RA#) depending upon the condition of the return. All returns must be accompanied with an RA#. Should your merchandise be deemed resalable and in good condition, the return will be subject to a 15% restocking fee and ONLY store credit will be issued.

Stainless steel (also known as inox steel or simply inox) is a steel alloy with minimum of 10% to 11% chromium content by mass. Stainless steel is more resistant to stain, corrosion or rust compared to ordinary steel. There are different types or grades of stainless steel which will depend on the amount of components in the alloy and will exhibit different physical and chemical properties. 316L stainless steel is usually used in crafting jewelry. It is durable, hypoallergenic, non-reactive to harsh conditions and can be plated to resemble other metals.

Our Jewelry makers use high quality materials such as wood, carbon fiber, enamel, rubber, Morano glass and cubic zirconia. We also incorporate minerals and gem stones like rose quartz, shell, howlite and pearl, among others, in some jewelry products.

Titanium, tungsten carbide and stainless steel jewelry are the three most prominent types of alternative metal jewelry. These kinds of jewelry have been considered to be alternatives to gold, silver and platinum. Alternative metal jewelry is far more affordable, durable and hypoallergenic compared to precious metals. Due to the versatility of alternative metal jewelry, there are numerous styles and designs now available for both men and women. Alternative metal jewelry can also be crafted to emulate precious metals like rose or yellow gold jewelry using ion plating.

Our Jewelry products comply with worldwide regulatory standards and is backed with a limited warranty of 1 year to be free of defects in materials and workmanship. Jewelry products must be used and maintain appropriately. Misuse of products will void the warranty.